About

ISM Spa is a boutique spa and wellness firm that partners with select residential and resort properties. ISM Spa is focused on creating positive lasting relationships with our clients by building branded spas that offer unsurpassed service, impressive results, attention to detail, and commitment to continuous improvement. ISM Spa is built on a foundation of expert spa operators and designers who understand how to integrate a brand concept into intelligent design and service standards ultimately providing the critical management link between the spa brand and the hospitality company.

Our company culture celebrates service, welcomes innovation, rewards smart solutions, and fosters wellness. ISM Spa develops unique programming for our partners that embody the spa brand attributes while maintaining a connection to the indigenous characteristics of the property’s location. ISM Spa's service execution is unmatched in the industry. We have a dedicated corporate training division continuously checking quality through secret shops, site visits, and company sponsored nationally accredited continuing education. This guarantees that your property delivers consistent service while being differentiated in the market. ISM Spa adds to your property’s value by operating a spa that maximizes revenues and profits while helping build a positive reputation as a service centered destination leading to repeat visits, increased occupancy and an overall positive brand image.

OUR MISSION

To provide OPERATIONAL EXCELLENCE, OPTIMAL EXPERIENCES

 
 
 
 
 

OUR VALUES

  • LOVE: Passionate about Wellness
  • TRUST: Driven by integrity
  • RESPECT: Dedicated to people
  • DISCIPLINE: Committed to continuous improvement