“Since inception, ISM has added immediate value to our Spa operations at the Inn on Biltmore Estate.  Their expertise as enabled us to providing … a Biltmore inspired design and efficient operation of a profitable spa.  The ISM team make it easy to do business with them, are experts in the field, and have an infectious energy.”  - Douglas Hustad, Vice President, Inn on Biltmore Estate

We are the five star spa experts.  Our Five Star Quality Assurance programs ensure our development and operations align with executing operative excellence and optimal spa experiences.  Our relationship with Forbes supports an ongoing commitment to Five Star execution in both service and facility for our clients.

• Certified Five Star Service Quality Assurance Training
• Nationally Approved Continuing Education
• Advanced Certification Training Spa Management
• Five Star Facility Design Standards

Innovative Spa Management provides our clients with the tools that they need to design, develop, and sustain their spa property. We begin each process with a thorough assessment that clarifies the vision, culture, and goals of each property. By providing appropriate tools, knowledge, and support, Innovative Spa Management empowers our clients to make the best business decisions for their property. From feasibility to on going management, Innovative Spa Management’s team of experts provide you with proven business models and feasibility, creative concept and design development, pre opening, branding, and ongoing education and support. Innovative Spa Management provides services divided into appropriate phases that assist in creating a timeline to opening for your spa.