USA TODAY’s Best New Hotel in America
We are thrilled that our partner Grand Hyatt Nashville was named the best new hotel in America by USA TODAY readers. Opened October 2020 in the heart of the expansive 18-acre Nashville Yards development, the property is home to ISM’s world-class spa R+R Wellness. It’s an honor to be chosen as the spa and wellness solution for such an exciting and vibrant project!
Grand Hyatt Nashville is the first pillar of the 18-acre Nashville Yards development. The new property offers a sophisticated retreat in the heart of Music City, with a prime locale in the trendy Gulch neighborhood and vibrant downtown – surrounded by shopping, restaurants, bars, and entertainment.
R+R Wellness, which stands for Recharge and Replenish, celebrates the charm, authenticity, and vibrant culture of Music City while bringing a full-service luxury spa experience to Nashville. Seasoned spa director Robyn Peacock is at R + R’s helm. Working her way up to corporate spa operations from her start as a shampoo assistant, she is a licensed cosmetologist and licensed massage therapist who understands every facet of spa operations.
We caught up with Robyn to talk about R+R and the Grand Hyatt Nashville scene.
ISM: Tell us how you got your start with ISM
Robyn: I have always admired the way ISM pivots with innovation and keeping things fresh in the industry, so I jumped at the opportunity to become a part of their team and open Grand Hyatt Nashville. In two weeks, I moved my entire family to Nashville from the Poconos.
The Grand Hyatt Nashville opened October 1, 2020. It is a 591-room convention hotel situated right on the Nashville Yards. The wood and steel theme in R+R’s decor honors the Nashville Yards railways. We are on lifestyle level of the hotel with Solace restaurant and bar (opening at the end of the month) and the pool and fitness center.
ISM: What makes R+R Wellness Special?
Robyn: Our customized journeys and treatments are unique. Each R+R Wellness begins with an aromatherapy journey that explores the elements of Earth, Fire, Water, Wood and Metal, helping guests find their unique balance. Guests will choose from a menu of services. Wellness journeys include traditional amenities like steam sauna and relaxation areas, along with an aromatherapy blending bar and experience lounge where guests can get lost in the healing frequency of custom Wholetones™ rhythms on a self guided meditation.
The Wellness Journey is great for people that are not quite ready for close contact. We also have a VIP room with floor-to-ceiling windows that overlook the Nashville Yards, which will eventually be a green space.
ISM: You just launched Spa Space App—How Does that work?
Robyn: Spa Space is really going to be a game-changer.It allows our support staff to be experience makers instead of being tethered to a phone. They can take care of the guests that are here.
Our fully customizable menu takes the guesswork out of booking by allowing guest to hand-pick their therapist based on their background and skills. So guests don’t book a Swedish massage or deep tissue, the type of treatment and the choice of therapist is in guests’ hands.