Humanity & Hospitality

Spa Manager and Guests
Spa Manager and Guests

Keeping the Humanity in Hospitality

Honing in on Hospitality Industry Stress


It’s no secret professionals in the hospitality industry have always worked long hours, weekends, and holidays - making it difficult to find time to unwind and recharge.  Our work also requires a great deal of face-to-face guest  service, meaning we have to be “on” at all times, which can be difficult if we’re feeling run down or overwhelmed.  

Add pandemic-related nuances such as talent recruitment, keeping up with travel restrictions and  economic recovery,  and it’s a recipe for another not-so-secret industry issue:  Stress.

Studies show that hospitality employees feel stress on 40-62% of work days, which is higher than the average employee across industries, who report feeling stress on 25-44% of days.

As leaders in the industry, we’re responsible for protecting our own mental fortitude, but we’re  also held accountable for the wellbeing of our colleagues  and team members as well. We’re expected to support our employees through intense work periods so they don’t get burned out, but that can be a challenge if we’re already at our own limit. 

Before you can help your team members manage their stress, you need to manage your own. A great place to start is making time for the basics:  get the recommended 8 hours of sleep each night, exercise regularly, and eat  healthy, energizing meals every day. 

Being stressed or burned out can feel like a failure to leaders, but it happens to everyone.  Show compassion to yourself and your team through stressful periods and acknowledge the reality. Encourage your team to take regular breaks to rejuvenate, support them with words of encouragement, and advocate for your employees when it comes to upper management. 

We need to remember to bring back and keep  humanity in the workplace. 

In an effort to avoid burnout, and in honor of National Stress Awareness Month, we’ve compiled a list of tools and resources to help you alleviate stress and refocus your energy. This Stress Resources Guide is a great asset to keep on hand personally, but also to share with your staff and partners. 

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This National Stress Awareness Month, be aware, purposeful  and intentional at work, at home and at play.  

Remember, we’re all in this together.  #LeadWell

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