SPRING CLEAN YOUR MANAGEMENT ROUTINE
As Spa Managers it’s not unusual to get bogged down in the nitty-gritty details of running a luxury spa, which is why it's important we take a step back and reassess all of our responsibilities on a consistent basis - or “spring clean our spa management routine.”
Here are a few ways you can get your personal schedule, your therapists, and your spa reorganized and ready for the impending influx of travelers this summer.
Train a team member on how to properly receive inventory upon its arrival.
When first employed, if you teach your associates what to do with newly ordered products as they’re delivered, your team members will be able to handle your spa’s inventory acceptance process without supervision.
This simple step will take the responsibility of inventory handling off of your plate, and also ensures your team won’t have to wait for you, or another manager, to give direction.
Make your team responsible for freshening up the retail space every so often.
We all know changing product placements and rearranging a few key items can completely transform the retail area for our guests. Train your associates on how to strategically place products that will be visually appealing and sell better.
Next month ISM Spa will be releasing a best practices video to help you develop your visual merchandising strategy, which will be great supplementary material for your training!
Revitalizing The Spa Space
Encourage team members to deep clean all the service spaces.
At least once a quarter, require every spa associate to go through all cabinets and drawers to update your spa products, reorganize the space and deep clean any fans or special equipment in each service room, and spruce up the break room.
Having an immaculate property is imperative for the health and wellness of spa guests, but reports also show it improves mood - 66% of Americans say a dirty home makes them feel stressed or anxious. As the saying goes, “tidy house, tidy mind.”
Technology Clean Up
Schedule time to declutter your digital workspace.
A task that doesn’t have to be delegated to a team member, but can make a huge difference in productivity is scheduling a specific date to clean out all of your email inboxes, desktop files, and computer folders.
By refreshing all of your digital workspaces, you’ll cut down on time spent looking for necessary content or files, make sure important information hasn’t fallen through the cracks, and give you peace of mind when deciphering what’s on your current to-do list.
As we get closer to a new season and the beginning of a new quarter, there is no better time than the present to do a little routine spring cleaning.
While we know it can be hard to delegate, it’s necessary to make sure you aren’t spreading yourself too thin. Also, it’s important to note that giving employees more responsibility often encourages a deeper sense of empowerment and motivation in the workplace, a win-win for everyone!