On opening night at the theater, you can sense the excitement. Sure, the audience is buzzing with anticipation, but the scene backstage is even more highly charged. Each actor is dealing the opening night jitters in his or her own way. Some pace, lips moving as they softly run through their lines again – and again. Others seek a quiet corner – or create one with the use of headphones – and concentrate on breathing deeply and evenly. The stage hands are checking to make sure every prop is in its proper place as sound and lighting technicians work through checklists and final preparations.
The energy is hard to describe – the pressure is intense as dreams are on the verge of coming true. But the minute the lights come up on stage, it all comes together and the audience will be swept up in the story. That’s the magic of theater.
There’s no magic involved in successful day spa management. And there are no dress rehearsals. But, just like the world of the theater, the hard work begins long before the first customer walks through the spa door.
As one of the nation’s leading spa management companies, ISM SPA has the expertise and the vision needed to ‘direct’ the critical pre-opening process, from drafting job descriptions and hiring to writing policies and developing reporting procedures.
Without a script to follow, the actors on a stage would walk into each other and onto each other’s lines. And, when it comes to hotel spa management, a good plan will function like a script – directing the timing of each component of the process and ensuring all the pieces come together seamlessly.
Drawing on their years of experience, ISM SPA consultants have developed a ‘script’ that provides the structure needed to ensure the pre-opening process runs smoothly. With our Strategic Timeline in place, your opening will be sure to get rave reviews.
Our experience with writing job descriptions and delineating duties ensures that there is no confusion about roles when the spa opens. We’ll work with you to develop a staffing plan that makes sense and then we will recruit, hire and train an outstanding staff. And we can write the policies, procedures and protocols that your staff members will need to follow in order to successfully bring your vision to life.
Our mission is to provide operational excellence and optimal experiences. That applies to every aspect of spa management – from the day-to-day operations of some of the country’s top spas to the lesser-known elements of the pre-opening process.
Before a director is given the opportunity to bring a script to life on the stage, he or she will most likely have spent years working in and around the theater. Some develop experience and insight as actors, others will earn their strips by working as assistants to more knowledgeable theater professionals.
There aren’t a lot of ways to gain the knowledge and expertise needed to successfully manage the opening of a spa. That means, you won’t find many people with the skills needed to guide your project to the fabulous conclusion you are dreaming of.
Fortunately, ISM SPA management company has the depth of experience needed to transform your project from a great idea to a beautifully run and truly successful spa. Our knowledge encompasses all areas of the pre-opening process – and all facets of day spa management! Whether you need help training new employees, establishing standard operating procedures for sanitation or developing a marketing and advertising campaign to launch your new enterprise, we can help.
And, once your spa is open for business, ISM SPA can provide a full array spa consulting services to ensure your ongoing success.