Krista Carucci joins the ISM Spa Executive team with a vast back ground in Spa strategic planning, Spa & Fitness design, Spa concepting & branding, daily operational oversight and corporate training development programs. Krista most recently owned Benessere Wellness company where she worked with luxury hospitality groups, Rosewood, Montage & Hyatt Hotels Corporation on spa concepting and menu development, strategic corporate initiatives and pre-opening & post-opening operational support.
Her previous work with Hyatt Hotels is highlighted by her development of the companies Spa CMT program, retail program, positional training plans, deployment of International Operational Standards & the global deployment of efficient pre-opening training programs to maximize training time and reduce pre-opening costs to ownership groups. She has developed over 50 spa concepts worldwide, participated in over 28 spa openings globally, worked through international & domestic training standards, deployed extensive retail trainings throughout multiple spa brands & integrated her back ground in interior design with her operational understanding to develop award winning spa’s and operational concepts globally.
While she was born and raised in California, she is now based in Chicago and is married with 6 year-old twin boys.
Jaclyn McClure plays an integral role in the day-to-day operations. Jaclyn supports the Executive Team as well as the Chief Officers, by providing assistance with everything from legal documents review, project management, meeting notes, and quality assurance. Additionally, Jaclyn oversees the training and HR departments, ensuring that we are continuously securing our place as an employer of choice in the industry. Jaclyn has a background in Paralegal Studies and has worked in management capacity in the service industry for over 8 years.
Natalie Griffin heads ISM’s Finance Department. Comprised of herself, a Senior Accountant, and a Staff Accountant, Natalie is responsible for providing financial oversight, ensuring accuracy and transparency, and working with our client’s accounting teams to provide precise reporting. With over 13 years in the Finance industry, Natalie brings the intense knowledge needed to properly analyze each spa, spot trends, and provide accurate budgets for operational management and marketing.