Jaclyn McClure plays an integral role in the day-to-day operations. Jaclyn supports the Executive Team as well as the Chief Officers, by providing assistance with everything from legal documents review, project management, meeting notes, and quality assurance. Additionally, Jaclyn oversees the training and HR departments, ensuring that we are continuously securing our place as an employer of choice in the industry. Jaclyn has a background in Paralegal Studies and has worked in a management capacity in the service industry for over 8 years.
A 20 year veteran of the hospitality industry, Pam joins ISM with an accomplished track record in hotel sales, marketing, revenue management, event planning, quality assurance, and loyalty programs with proven success leading initiatives within top brand affiliations such as Marriott's Autograph Collection, Hilton, Hyatt, IHG and Preferred Hotels. Pam brings passion, energy, and enthusiasm on her subject matter as well as dependable expertise for ISM Partners in the form of customized proposals, property-specific solutions, and strategic planning to elevate Spa and Wellness as drivers for revenue and guest satisfaction.
A seasoned spa operator with 25 years of experience working in luxury resorts, Raye joined ISM in 2019 as a Regional Spa Director. Her career trajectory into luxury resorts included spa director positions with Interstate Hotels, Lowes Hotels, Auberge Resorts, and Montage International. She is specifically focused on daily operations including elevated guest service, team recruitment and engagement, financial performance, and a strong culture for all ISM locations. Raye has a background in Hotel and Restaurant Management.